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Your user-Id and password are the credentials you use to authenticate your
identity to the SUBI website. It is absolutely essential that you,
and only you, know your password and that your password cannot be stolen,
misused or guessed. Before you choose
a password, however, please review the policies below:
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Passwords must be at least 8 characters long and
have at least one of the following characters: 1 uppercase character (e.g.
'A'); 1 lowercase character (e.g. 'a'); and 1 numeric digit (e.g. '9').
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Passwords should never contain any information that might be inferred from your
identity: Pet names, family names, birthdates, license plate numbers, telephone
numbers etc.
- Passwords are case-sensitive:
The password "ABC" is not, for example, the same as "abc" or "Abc".
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Ideally, you should memorize your password. This is not, of course, always
possible and we understand that you may have to write it down - if so:
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Store it in a secure location (locked drawer, car, wallet or purse).
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Don't write down the exact password. You could, for example, flip the
1st and 4th letters or add 2 to any number(s).
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Never store your password on a computer. If you are emailed a temporary
password, delete the email after you have memorized your password.
- Forgotten password:
Your password is not stored on the SUBI website and cannot be recovered. If you have
lost your password, a new password can be assigned and sent to your email address.
You should change your password as soon as you can.
- Invalid password:
1. Check that your User Name is correct.
2. Check that the 'CAPS Lock' indicator on your keyboard is off.
- Lost or Stolen password: If you suspect that someone has stolen, discovered or otherwise
compromised your password, you should immediately change your password.
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